Writing
Five books, long-form articles, and a small shelf of talks worth an hour.
Everything here is about the same problem from different angles: getting AI into production in banking without losing the trust that makes banking work.
Books
Amazon author page1 January 2026
Moments of Trust: The DECIDE Framework for Fraud Decisioning in Digital Banking
A practitioner's guide for fraud and risk leaders in banking.
30 August 2025
Digital Onboarding in Banking: Building Trust, Speed, and Scale in the AI Era
How financial institutions modernize customer onboarding by combining digital workflows, automation, AI and trust-first design: reducing friction, improving compliance, strengthening identity verification, and creating faster, more personalized onboarding.
19 January 2025
Digital Banking Transformation: In the wake of Generative AI
With Shivam Patralekh. A practical guide for banking technologists, product leaders and transformation executives on how generative AI is reshaping customer onboarding, personalization, fraud detection, compliance, data governance and platform modernization.
1 October 2024
CTOs of Generation GenAI
In an era where generative AI is transforming industries, the role of the CTO is undergoing a monumental shift.
3 September 2024
AI-Driven Product Management: Navigating the Future with Innovation and Strategy
A guide for product managers integrating AI at every stage of product development, from ideation to scaling, with actionable insights and real-world examples to help product teams stay ahead..
Articles
All postsAugust 2026
Who owns the risk: a plain guide to the insurance business
Insurance looks like one industry from outside. It is a chain of very different businesses, and only some of them lose money when a claim arrives.
August 2026
Shadow AI: Your Credit Union Already Adopted AI. Nobody Told You.
Your credit union adopted AI one browser tab at a time. Why the perimeter held while member data left anyway, why a ban fails, and a 90-day path from shadow AI to governed AI..
August 2026
Inside My First Digital Employee: The Architecture of the AI Auditor
The first AI employee a bank hires should be an internal auditor. This is the build: an evidence contract, a deterministic policy replay layer, declarative population monitors, an investigation agent that cites its sources, and guardrails that do not negotiate..
August 2026
The Audit Trail That Audits Itself
Most audit trails in banking are write-only memory, read first by the examiner. How an evidence readiness assessment before the vendor contract and an auto-audit layer after go-live catch onboarding irregularities at the first occurrence..
August 2026
The First AI Employee Your Bank Should Hire Is an Auditor
Why the safest place to start with agentic AI in banking is the internal audit seat: read-only tools, retrieval-grounded findings, a human review queue, and an autonomy ladder you can defend in front of an examiner..
August 2026
Six Vendors, One Fine: How Regulators Decide Who Pays
When a vendor runs the onboarding control and the control fails, the fine lands on the bank. Metropolitan Commercial Bank, Synapse and Evolve, Green Dot and ACI Worldwide, and why vendor selection is really evidence selection..
Selected talks on video
ChannelSep 2024
Fine-Tuning, RAG, or Prompt Engineering? The LLM showdown explained
Sep 2024
Future of Digital Banking: AI-driven cash flow solutions for commercial banking
Sep 2024
Future of Digital Banking: AI-driven treasury management for commercial customers
Sep 2024
Explainable AI: building trust in what the model decided
Sep 2024
Digital Banking: The Future with Generative AI
Sep 2018
WSJF: Weighted Shortest Job First, prioritizing epics, capabilities and features


