I help leaders cut through the hype, ship outcomes, and avoid expensive mistakes.
Keynotes, panels, executive briefings, and workshops — drawn from real production implementations, not vendor decks.
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Talks I deliver
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Balancing Friction & Fraud in Digital Account Opening
In 2010, banks lost 25% of their digital applicants. Today they lose 70% — and fraudsters have gotten smarter, faster, and AI-powered. Most institutions are losing on both ends: too much friction for real customers, and not enough to stop the bad actors. The ones that win are the ones that get this balance right.
Unpacking Digital Labor: AI Agents & the Future of Banks and Credit Unions
Remember 1993? Cell phones, video calls, ATMs — all promised in 30 seconds of TV. We dismissed them. They became infrastructure. Agentic AI is banking's YOU WILL moment — and this time, it's already in production.
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Conferences, executive offsites, internal AI / digital transformation programs.